Terms & Conditions

Welcome to Exotic Home Furniture.

These Terms & Conditions govern your use of our website, product catalog, online inquiry forms, social media contact links, and any related services provided by Exotic Home Furniture, located in Houston, Texas. By accessing or using our website, browsing our products, submitting an inquiry, requesting a price, contacting our sales team, or visiting our showroom, you agree to the terms listed below.

Please read these Terms & Conditions carefully before using our website.

1. General Information

Exotic Home Furniture is a furniture business based in Houston, Texas. Our website is designed as an online furniture catalog that allows customers to browse furniture collections, view product images, check general product information, and request pricing or availability from our sales team.

The website is not intended to function as a direct checkout or online payment store unless specifically stated. Product prices, availability, colors, dimensions, delivery options, financing options, and promotions may vary and must be confirmed directly with our sales team.

2. Website Use

You may use this website for personal, non-commercial purposes, including browsing furniture products, viewing collections, contacting our team, requesting prices, and learning more about our business.

You agree not to use this website for any unlawful, harmful, fraudulent, abusive, or unauthorized purpose. You also agree not to interfere with the website’s functionality, security, performance, or content.

You may not copy, reproduce, download, modify, distribute, or use any content, product images, logos, designs, text, or layout from this website for commercial purposes without written permission from Exotic Home Furniture.

3. Product Information

We make every effort to display product information as accurately as possible, including names, images, descriptions, dimensions, colors, materials, and availability status. However, product details may vary slightly from the actual item due to manufacturing changes, photography, lighting, screen settings, fabric texture, material differences, or supplier updates.

Product images shown on the website are for reference and presentation purposes. The actual product color, finish, size, or texture may appear different in person.

All dimensions listed on the website are approximate and may vary slightly. Customers are responsible for measuring their spaces, doorways, hallways, stairways, elevators, and delivery access points before placing an order or requesting delivery.

4. Product Availability

Product availability may change at any time without notice. A product marked as “In Stock” may become unavailable due to recent sales, supplier delays, warehouse updates, or inventory changes. A product marked as “Out of Stock” may become available again in the future. A product marked as “Coming Soon” may be delayed or discontinued.

Availability shown on the website is for general reference only and must be confirmed with our sales team before purchase.

5. Pricing

Prices may not always be displayed on the website. Many products may include an “Ask Price” option that allows customers to contact our team for current pricing, offers, availability, financing options, and delivery information.

All prices are subject to change without notice. Promotions, discounts, financing offers, clearance prices, and special deals may vary by product, location, availability, time period, and customer eligibility.

A price quoted by phone, message, email, or social media is not guaranteed unless confirmed by an authorized sales representative and documented on an official invoice or sales agreement.

6. Orders and Invoices

An order is not considered final until it is confirmed by Exotic Home Furniture and documented through an official invoice, receipt, sales order, or payment confirmation.

Customers are responsible for reviewing all invoice details before completing a purchase, including product name, SKU, color, size, quantity, price, delivery address, phone number, payment terms, and any special notes.

Once an order is confirmed, changes may not always be possible, especially for special orders, custom orders, clearance items, delivered items, or items already prepared for delivery.

7. Special Orders and Custom Orders

Special orders, custom orders, made-to-order items, imported items, reserved items, or products ordered specifically for a customer may be subject to different cancellation, exchange, and refund rules.

Deposits on special orders or custom orders may be non-refundable unless otherwise stated in writing. Estimated arrival dates are not guaranteed and may be affected by supplier delays, shipping delays, customs delays, manufacturing delays, or other circumstances beyond our control.

8. Payments

Payment terms may vary depending on the product, promotion, financing option, order type, and customer agreement. Accepted payment methods may include cash, credit card, debit card, financing, or other approved methods.

Any financing option is subject to approval by the financing provider. Exotic Home Furniture does not guarantee financing approval. Financing terms, down payments, monthly payments, interest rates, promotional offers, and approval requirements are determined by the financing company or applicable provider.

9. Delivery

Delivery options may be available depending on the customer’s location, product type, order size, and schedule availability. Delivery fees may apply and must be confirmed before purchase.

Customers must provide a correct delivery address, working phone number, and any special delivery instructions before the scheduled delivery date.

The customer is responsible for ensuring that the purchased furniture will fit through doors, hallways, staircases, elevators, entrances, rooms, and any other delivery access points. Exotic Home Furniture is not responsible if furniture does not fit due to incorrect measurements or limited access.

Delivery teams may not be able to move existing furniture, remove doors, perform electrical work, mount items, install fixtures, or complete special assembly unless previously agreed in writing.

If delivery cannot be completed due to customer unavailability, wrong address, restricted access, unsafe conditions, or furniture not fitting, additional delivery or restocking fees may apply.

10. Pickup

Customers may be able to pick up certain items from our showroom or warehouse if approved by our team. Pickup availability must be confirmed in advance.

Customers are responsible for bringing a suitable vehicle, proper protection, straps, blankets, and assistance when picking up furniture. Exotic Home Furniture is not responsible for damage that occurs after an item has been picked up by the customer or a third-party carrier arranged by the customer.

11. Shipping

Exotic Home Furniture may offer shipping options depending on product availability and customer location. Shipping times are estimates only and are not guaranteed.

Shipping fees, packaging fees, freight charges, and handling fees may apply. Customers are responsible for inspecting shipped items upon delivery and reporting any visible damage immediately according to the carrier’s rules and our company policy.

12. Returns, Exchanges, and Cancellations

Return, exchange, and cancellation policies may vary depending on the item, order type, condition, delivery status, and manufacturer rules.

Items that have been delivered, assembled, used, damaged, altered, or removed from original packaging may not be eligible for return or exchange.

Clearance items, floor models, final sale items, special orders, custom orders, mattresses, pillows, bedding, and certain accessories may be non-refundable and non-exchangeable unless otherwise required by law or stated in writing.

Customers must contact Exotic Home Furniture as soon as possible regarding any return, exchange, cancellation, or issue with an order. Approval is required before any item is returned.

13. Damaged or Defective Items

Customers should inspect all items at the time of delivery or pickup. Any visible damage, missing parts, or defects should be reported immediately.

If an item is believed to be damaged or defective, customers may be required to provide photos, videos, invoice information, product labels, packaging photos, and a description of the issue.

Exotic Home Furniture will review the issue and determine the appropriate solution, which may include repair, replacement parts, exchange, service appointment, or another reasonable remedy depending on the product, manufacturer policy, and circumstances.

Damage caused by misuse, improper assembly, improper cleaning, customer transportation, pets, water, heat, stains, accidents, normal wear and tear, or unauthorized repairs may not be covered.

14. Warranty

Some products may include a manufacturer warranty. Warranty coverage, duration, exclusions, and claim procedures vary by manufacturer and product type.

Exotic Home Furniture does not guarantee that every product includes a warranty unless specifically stated. Customers should ask our sales team about warranty details before purchasing.

Warranty does not usually cover normal wear and tear, accidental damage, misuse, improper care, commercial use, stains, fabric pilling, fading, damage from pets, water damage, heat damage, or customer-caused damage.

15. Product Care

Customers are responsible for properly caring for their furniture. Cleaning methods depend on the material, fabric, leather, wood, metal, glass, marble, or finish.

Using harsh chemicals, improper cleaners, excessive water, heat, direct sunlight, or incorrect cleaning methods may damage the product and may void any applicable warranty.

16. Website Images and Content

All images, text, graphics, logos, design elements, website layout, product presentations, and other content on this website are owned by or licensed to Exotic Home Furniture unless otherwise stated.

You may not copy, save, reproduce, modify, upload, distribute, sell, or use our website content for commercial purposes without written permission.

17. Third-Party Links

Our website may include links to third-party platforms such as WhatsApp, Facebook Messenger, Instagram, TikTok, financing providers, map services, or other external websites.

Exotic Home Furniture is not responsible for the content, privacy practices, security, terms, or actions of third-party websites or platforms. When you use third-party links, you are subject to their own terms and policies.

18. Social Media Communication

Customers may contact us through WhatsApp, Messenger, Instagram, TikTok, phone, email, or other communication channels. Messages sent through third-party platforms may be subject to the privacy policies and terms of those platforms.

We try to respond as quickly as possible, but response times may vary depending on business hours, message volume, product research, and staff availability.

19. Newsletter and Marketing

If you subscribe to our newsletter, submit your contact information, or request product information, you may receive communications from Exotic Home Furniture regarding products, promotions, offers, availability, or updates.

You may request to stop receiving marketing messages at any time by following the unsubscribe instructions where available or contacting us directly.

20. Privacy

By using our website or contacting us, you may provide personal information such as your name, phone number, email address, ZIP code, delivery address, or product interests.

We use this information to respond to inquiries, process orders, provide customer service, arrange delivery, send updates, and improve our services.

We do not sell customer personal information. However, we may use third-party tools and platforms to operate our website, manage communications, process payments, provide financing options, analyze traffic, or improve service.

21. Accuracy of Website Information

We try to keep our website accurate and updated, but we do not guarantee that all information is always complete, current, or error-free.

We reserve the right to correct errors, update product details, change pricing, modify availability, remove products, update policies, or change website content at any time without prior notice.

22. Limitation of Liability

To the fullest extent permitted by law, Exotic Home Furniture is not responsible for indirect, incidental, special, or consequential damages arising from the use of our website, products, delivery services, third-party links, delays, product availability, or customer decisions based on website information.

Our responsibility for any product-related issue is limited to the remedy approved by Exotic Home Furniture, the manufacturer, or applicable law.

23. Force Majeure

Exotic Home Furniture is not responsible for delays or failure to perform due to events beyond our reasonable control, including but not limited to supplier delays, shipping delays, weather, natural disasters, labor issues, transportation problems, customs delays, power outages, system failures, pandemics, government actions, or other unexpected events.

24. Changes to These Terms

We may update or modify these Terms & Conditions at any time. Updates will be posted on this page with the revised effective date. Continued use of the website after changes are posted means you accept the updated terms.

25. Contact Information

If you have any questions about these Terms & Conditions, product information, pricing, delivery, returns, or any other matter, please contact Exotic Home Furniture.

Exotic Home Furniture Houston, Texas Phone: [Add Phone Number] Email: [Add Email Address] Website: [Add Website URL]

Last Updated: [Add Date]